Frequently Asked Questions
- Do you serve only small companies or only large companies?
- What are some of the industries that you serve?
- What countries do you serve?
- Are you going to try to sell me something “off the shelf”?
- What kind of quality assurance does your team perform before you ship?
- Can you provide system modifications/up-grades to existing systems (including competitor systems)?
- Can you incorporate auxiliary system components (Balers, Shredders, Automated Slitting, Conveyors, Dust Collectors, etc…) as part of your scope of supply so I can issue a single Purchase Order and not multiple orders to multiple vendors?
- Do you have a local sales representative that can stop by and look at my application?
- What kind of guarantee or warranty do you offer?
Answers
1. Do you serve only small companies or only large companies?
We will provide components/systems from small system up-grades to complete plant-wide “Turn-Key” applications. No project is too small2. What are some of the industries that you serve?
Metals, paper, plastics, finished goods, film, foil, automotive, to name a few.3. What countries do you serve?
We are a Global System Provider with successful installations in: Canada, Mexico, South America, Europe, Asia, Africa, Russia, Romania, Saudi Arabia, Peru, and others.4. Are you going to try to sell me something “off the shelf”?
No. We custom design each system per application - we will design your system around your specific requirements.5. What kind of quality assurance does your team perform before you ship?
We internally test all systems prior to shipment to ensure a successful start-up the first time you go on-line with our equipment.6. Can you provide system modifications/up-grades to existing systems (including competitor systems)?
Yes. We typically would request a Purchase Order to provide an on-site engineering evaluation on a competitors system that would be credited back 100% with the purchase of the proposed system up-grades.7. Can you incorporate auxiliary system components (Balers, Shredders, Automated Slitting, Conveyors, Dust Collectors, etc…) as part of your scope of supply so I can issue a single Purchase Order and not multiple orders to multiple vendors?
Yes, we can and do.8. Do you have a local sales representative that can stop by and look at my application?
Yes. One of our people will take responsibility of the system from the initial design/proposal phase onward.9. What kind of guarantee or warranty do you offer?
Our system comes complete with a “Full System Performance Guarantee” that states the following: "Should the system fail to meet the material handling specifications outlined in this proposal, Compass Systems & Sales, Inc. will, at no additional cost to (End User), correct the system deficiency.With over 60 years of experience in the design and manufacturing of pneumatic trim handling systems and with the most versatile and complete line of pneumatic power units, no other vendor can compare to our design expertise and product knowledge. Compass Systems & Sales, Inc. provides a full performance guarantee that ensures the customer will not spend additional dollars should a system performance deficiency arise. Your application requires a considerable amount of specific knowledge of system design that only years of similar application experience can provide.
All equipment has a manufacturer's defect warranty (1) one year from start-up or (18) eighteen months from shipment. Should any of our equipment fail under normal operating conditions, CSSI will replace and/or correct the deficiency at our expense.
